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Self Pick-up

Self Pick-up Points

35 Plus Storage Period

l From the day the package arrives at the 35Plus pickup point, it can be placed for 7 days free of charge. If it exceeds 7 days, each package will be charged at HK$10 per day as an additional storage fee. The fee will be collected in cash from our pickup point .
l If it has not been withdrawn within 10 days after the set free period, we will dispose of your package. We will clear the storage record of the goods and handle the goods on our own without any notice, refund or compensation.
l 35Plus reserves the right to modify the terms and conditions and the final decision.


Terms and Conditions

l  All orders above HK$200 (Except for designated products) are eligible for free 35plus Self-Pick-up Point. Orders below HK$200 are subjected to a HK$30 delivery surcharge.

l   Promotion code is not applicable to Self Pick-Up orders.

l   Order can only be delivered to a single Self Pick-up point. Order merging is not available for Self Pick-up orders.

l   After order confirmation is sent, selected location cannot be changed.

l   After confirmation, Self Pick-up orders will be delivered in sequence. Arrival time of the orders could vary depending on situations.

l   Upon the arrival of order, a"Pick-up notification" SMS will be sent to the phone number provided in order confirmation. 35Plus is not responsible for any incorrect input by customers.

l   "Pick-up notification" SMS is sent by 35 Plus’s message system. If any issue concerning the message arises, the records in the message system will be referred to.

l   If customer has not received"Pick-up notification" SMS 1-2 days after the estimated arrival date suggested on order confirmation page, enquiries are welcome (please refer to point 20).

l   Overdue period starts on the next day when free storage period ends. Self pick-up points are entitled to charge customer “Late Pick-up Fee” thereafter, and only Self Pick-up Point's opening days will be counted towards the overdue period.

l   Self Pick-up service will be delayed when typhoon signal or a red or black rainstorm warning is hoisted; or such other weather conditions considered unsafe. In this event, customers will be contacted by Customer Service and the day would not be counted towards the pick-up periods

l   If plastic shopping bag is required, HK$1 per plastic shopping bag will be charged in accordance to Hong Kong regulation.

l   The opening hours shall be referred to the information listed above.

l   The final purchased product amount is subjected to 35Plus actual level of stock.

l   Should any dispute arise, the decision of 35Plus shall be final.

l   Shopping experience can be reviewed after the receipt of order, in " Orders and Reviews" under "My Account ".

l   Kindly contact our Customer Service if any problems are found.

l   Should you have any enquiries, please contact our Customer Service Department through phone call +852 52225387, Whatsapp +852 5222 5387 (General Enquiries, After Sales Service, DeliveryEnquiries) or email info@35plus.hk.