Delivery Service Terms and Conditions
- Enjoy free delivery service for orders totaling HKD $500 or more. For orders below HKD $500, a delivery fee of HKD $50 will be charged (Local logistics ONLY, excludes overseas shipping.)
- In general, orders will be shipped within 2-5 business days upon receiving payment, excluding pre-orders and back-ordered items.
- If an order contains both in-stock items and pre-order/back-ordered items, or items with different arrival times, the order will be shipped only when all items are available.
- Customers can choose to use SF Express Cash on Delivery service.
- Once an order is confirmed, customers cannot change the delivery address.
- Orders will be shipped in the order they are confirmed, and the actual delivery time may vary depending on the circumstances.
- If you have not received your order within 2-3 days after the estimated delivery date shown on the order confirmation page, or if you haven't been contacted by the courier company, please contact 35Plus for assistance. Contact information can be found under "Contact Methods."
- The final quantity of products available for purchase is subject to the actual inventory of 35Plus.
- If you encounter any problems or have inquiries regarding the products, please contact the 35Plus Customer Service Department for further assistance.
- 35Plus reserves the right to make the final decision in case of any disputes.
- For any inquiries, you can reach us via WhatsApp at +852 5262 4885 (for general inquiries, after-sales service, and delivery inquiries) or email us at info@35plus.hk.
- Free delivery service is not available for individual purchases of Betadine or test reagents. Customers can choose to pay upon delivery or pay an additional delivery fee.
- Betadine oral care products are sold at the regular price and are not eligible for discounts.
SF-Express Delivery Coverage
SF Express covers Hong Kong Island, Kowloon, New Territories and some outlying islands which include Tung Chung, MaWan and Discovery Bay.
365Post Delivery Coverage
Delivery areas covered include Hong Kong Island, Kowloon, and New Territories.
Delivery areas NOT covered include logistics warehouses, airports, piers, Chek Lap Kok International Airport, exhibition centers, convention centers, Tung Chung, Disneyland, Discovery Bay, Shek O, Tai O, Ma Wan, Park Island, Lo Wu, Lok Ma Chau, Man Kam To, and designated prohibited areas. Additionally, delivery is not available for Hong Kong's postal mailboxes, central mailboxes, bank mailboxes, construction sites, and all areas requiring special permits.
UK Shipping
- Import duties and related taxes.
- Damages/losses caused by customs return or confiscation.
- If the mail is returned, we will resend it, and the customer may be charged for all associated costs.
- Overseas goods are non-refundable and non-exchangeable.
- Local customs may impose restrictions or prohibit the importation of certain goods.
UK Line (Estimated 5-8 days delivery)
- Shipping fee: HKD $100 for the first 1kg, HKD $50 for each additional 0.5kg.
- Delivery time: Generally, delivery takes 5-8 days, but the actual time may vary depending on customs clearance and logistics.
- Parcel tracking: We provide delivery tracking service, and you can use the tracking number to check the delivery status of your parcel.
UK Express (Estimated 3 days delivery)
- Shipping fee: HKD $150 for the first 1kg, HKD $75 for each additional 0.5kg.
- Delivery time: Generally, delivery takes 3 days, but the actual time may vary depending on customs clearance and logistics.
- Parcel tracking: We provide delivery tracking service, and you can use the tracking number to check the delivery status of your parcel.